Reviews
Sharon Mejia
13:38 22 May 24
My day consisted of getting my aid fixed. Julie n Addie greeted me with kindness. They were both courteous and very helpful. I'd first came to the Mesquite location where I met Brad almost 3 years ago. He has treated me with kindness and respect. I definitely needed that since I had a bad experience with a competitor. The Dallas location is far but well worth the time and trip. So yes I highly recommend Hearing Sid Express.
Steve Gaffin
17:46 17 Aug 23
I just had my new hearing aids at the Dallas office. Julia did a fantastic job helping me get the hearing aids programmed and paired. Julia is an amazing young lady who knows her craft. Very professional and kind. I have been going to Hearing Aid Express Dallas for over 25 years. This place is top of the line and the service has been incredibly great all these years. I am so happy Julia walked me through the process of selecting my new hearing aids-- she nailed it.
John Haddad
16:38 04 Jul 23
This brightly painted office suite was very uplifting. I was referred to Hearing Aid Express by my insurance company and was impressed by the modern equipment and friendly reception. Kory was very personable and was able to research and access my hearing aids despite the fact I brought no information. He took a great deal of time with me and I was excited to view the information and consequent ability to modify my hearing aids to better improve my hearing experience. The man knows what he is doing! His personable approach made me very comfortable. Furthermore his knowledge and experience was impressive. I can recommend Kory and his associates without reservation.
Fred Wells
20:47 03 Jul 23
The folks at Hearing Aid Express, Mesa Dr, Austin are always helpful, friendly, and professional. Each time I visit I get great service ... they take time with their patients and the personal touches make a very positive impact.
Walkiria Melo
15:19 30 Apr 23
I feel blessed by God to be assisted by wonderful professionals such as the Júlia, Carmen and mr. With the difficulties of my hearing limitation, being treated with so much affection and love, it can only be from God. I want to thank God and you at Hearing Express. Best price, best service!!!❤️🇺🇸🇧🇷
Michael Lyle
16:14 29 Dec 22
I had my hearing aids adjusted by the VA earlier this year but within a few days one of them stopped working completely. I drove by the Hearing Aid Express location in Spring to see if I could get it fixed by them to avoid having to go all the way back to the VA.Jeanne took it in the back to do a quick test. She returned 5 minutes later and handed me back a working hearing aid! Instead of invoicing me for the repair, she thanked me for my service and wished me a great day!Thank you, Jeanne Badillo!
Becky Baxter
19:48 23 Feb 21
Was in and out quick. Got my devices cleaned and adjusted. The audiologist was very knowledgeable and helpful
HJ Dental
14:19 27 Aug 18
I have been going to Hearing Aid Express on Marsh Lane in Dallas for at least 25 years. I love the staff and especially Vicki Ford West. They are like and treat me like a family member. Vicki is very professional and educates me on the latest technology in the hearing aid world. This is very important to me since my career deals with the public on a daily basis. I have had to wear hearing aids since I was 30 years old. I am now approaching 70 years and have had the best years of my life hearing through Hearing Aid Express!!! Terry Neeley
Jim Thompson
22:42 26 Apr 18
I've been a hearing air wearer for over 30 years. I've also been a loyal (well almost loyal) Hearing Aid Express customer for most of those 30 years. I've tried a couple of other places over the years thinking I could 'beat the price' or get a 'better deal' but I always go back to HAE. They have treated me great. I can't express how happy I am with them. I now go to the Marsh Lane store in Dallas and I work with Vicki. She's the best ever to work with. I'll never go to another specialist again. Treats me great, provides excellent service, and is always upbeat and understanding. If you're looking for a real Hearing Aid Professional, call Vicki at Hearing Aid Express on Marsh Lane in Dallas. No kidding - she's the best.
Whitey Thomas
18:37 17 Apr 17
This is a very professional operation. Service is excellent, product knowledge superior, problem solving above the norm, friendly and helpful staff who communicate well with each other. Receptionist has great telephone voice...I'm sure it helps bring people in. Have had great success with the hearing aids purchased and serviced...have recommended to others. And they're bilingual!!
Mark Chambers
10:23 30 Oct 16
I have been seeing these folks for more than 10 years and they treat me like family. Very skillful in correcting hearing problems. Also very patient in tweaking to get the sounds just right.I have been to other places and recommend Hearing Aid Express in Dallas, hand's down. Great people.
Lynda Shiflet
15:13 12 Oct 16
I have been a customer of HAE for many years. I have always been treated as the employee's friend every time I visit them. All of the staff are wonderful. Both of my parents used HAE & they always received the same warm service as I have. I have had no problems with my hearing aids ( just bought my 3rd. set of hearing aids ). I recommend them to anyone who is having hearing difficulties. It's amazing to hear & understand conversations.
Pamela Vodvarka
01:49 09 Oct 16
Hearing Aid Express has been great. I have gone there for years and have been satisfied on each visit. The staff is very pleasant, helpful and courteous. They are always willing to clean my hearing aids, change the ear piece and even check my ears for wax.
Sue Gavron
15:45 28 Nov 23
Maryann is the heart and soul of the office! Very knowledgeable, sincere and friendly!!!
Bradley
01:48 30 Apr 23
Never have I done business with this company and yet they reach out to me constantly. This means they likely bought or gathered my information from someone who deals in stolen information from data breaches or a company that hides the resale of information in their services.Ask yourself, do you really want to do business with a company that sources people to spam through stolen or ill gotten information? Do you really think your information is safe with them?
Rebekah Rick
01:26 18 Apr 23
It had been several years since I get my hearing aids and it was time to replace them. Hearing Aid Express of Georgetown was great. It was a very through exam and they were so helpful and friendly. I now have my new hearing aids and they work fantastic! Thank you so much for your care and expertise!!
Mitch Braudie
17:36 04 Apr 23
I have been a customer of Hearing Aid Express for the last 8 years and I couldn't imagine going anywhere else. The staff has always been first rate. They are friendly, accommodating and above all completely professional. They sell a quality product that they stand behind. I would highly recommend them for any hearing aid requirement.
Christina Darlington
19:03 08 Feb 23
Hearing Aid Express was amazing!!!! Not only did they get my Dad in for an appt. in less than 24 hours, but they were super helpful (I learned a lot) and friendly. I knew nothing about hearing aids and now I feel ;ike I'm expert. Dad also walked out being able to hear better than he has in months!!!!! Thank you so much David and MaryAnn.
Stan Payne
18:36 12 Dec 22
I have been doing business with Hearing Aid Express in Georgetown for a number of years. They are always very friendly, professional, and thorough. They listen to what I need and offer recommendations and options to best fit my situation.I highly recommend this business.
Craig Cowgill
14:37 14 Oct 20
Very happy with the good job of replacing my hearing aids, I was in good hands.I would not go anywhere else.
Cynthia Miles
19:04 19 Feb 20
The 2 ladies Mary Ann and Samantha that run this place are Awesome! They're very friendly and go out of their way to assist you in whatever needs you may have.The office is clean and colorful. Nice environment.Very professional establishment. I like it!
Jim Roundtree
12:29 02 Aug 19
1st time for hearing aids. My hearing evaluation was very thorough and it was determined that my hearing loss was significant enough to warrant hearing aids. I have since purchased hearing aids and have had them about 6 weeks. It does take a while to get use to wearing them. I have been back for one adjustment and I am happy with the result.
Don Hurley
12:02 19 Oct 16
Knowledgeable friendly staff. My hearing aid needs have always been taken care of quickly and with complete satisfaction. I highly recommend them
bill .1942
18:54 07 Oct 16
Amazing organization and staff, Mysti and Maryann. The level of knowledge and concern is heartwarming. I have a bad habit of just walking in without calling first. I am always welcomed as a valued guest. Every question is carefully answered and explained. My hearing aids are re-programmed when needed and are kept adjusted to fit my hearing needs. I am very pleased with Hearing Aid Express and with the Georgetown location. I highly recommend them to anyone who wants to hear better.
Erin Hoag
21:27 28 Jul 24
I was visiting Austin, TX, when my hearing aid quit working. I did not have my supplies with me. I called and they said just come on in. I waited 2 minutes and was seen by the audiologist who quickly cleaned my hearing aid and changed out the fine. Then he offered to clean my other one too. Amazing service!!!
Peggy Wiessner
18:34 15 Mar 24
I dropped in without an appointment. Although the audiologist was not in, Andy, the service person fixed me right up, cleaning and adjusting my hearing aid in just a few minutes. She was friendly and even helped me with my brand's phone app although it was not a brand this store sold. She made my day! Kudos to Andy!
Pamla Palmer
20:47 15 Aug 23
I had a great experience at Hearing Aid Express when I was having an issue with my Hearing aids. The staff, especally Andie, were so nice and professional.
Patsy Burns
21:37 19 May 23
Been a customer for over 20 years and always got the fastest greatest service ever working along with Dars and Workforce Commissions as well.And always there for my little emergencies as a very busy deaf working woman.
Galvan Richardson
05:58 27 Apr 23
I must say Andie has been a pleasure to work with. She was very knowledgeable about informing me of what rout i should take getting a hearing aid. I went in blind not knowing anything i only knew i had to get help. Thank you again Andie and Kory
Bill Wassenaar
23:55 25 Apr 23
After finding I needed hearing aids, I worked with an audiologist within my ENT doctor's facility. There were a few issues during the process, and long-story-short, we ended up at Hearing Aid Express. Andie is thorough, friendly, and always sets proper expectations. Kory has been great and made this first experience with hearing aids less stressful. This team is responsive, experienced, genuine, and professional. If the time comes when you need hearing aids, I highly recommend using this location and team.
Dig K
22:23 17 Apr 23
This is my first random choice when I moved here from PA, it was tough to find an audiologist for me. Before Covid, I had this audiologist who knew some sign languages and she was great till she left...during Covid or after. I was concerned about a new audiologist and I am pleased that he is amazing. Very accommodating of my needs in term of communication. The front desk staff is very friendly and professional. I am very happy that I made the right choice.
Katie Muñoz
03:12 04 Apr 23
I had the unfortunate situation of my hearing aid reciever basically fallingapart. I called around to many different places and Andie was quick to reassure me that she could help. when I got there everyone was so kind and helpful. my hearing aid was fixed in under five minutes and works like a dream!
Carl Nall
03:01 23 Jul 22
Always great customer service here! Excellent service after the sale. Highly recommended.
Marsha Brown
21:27 11 Jul 22
I have been a client for four years and have been more than satisfied. Kory and Andie even made a home visit when I had no way to get to the office after back surgery.They fixed my heating aids and even brought them back the same day! They are better than the audiologists that I previously saw at a doctor’s office!
Jennifer LaTorre
23:19 06 Apr 22
Traveling from out of town and the owner repaired one of my hearing aids and cleaned the other very graciously and at no cost. Excellent service and very friendly. Highly recommend!
Fred Wells
01:28 16 Jan 22
The folks at Hearing Aid Express, Mesa Dr, Austin are always helpful, friendly, and professional. Each time I visit I get great service ... they take time with their patients and the personal touches make a very positive impact.
William Mehus
13:37 07 Jan 22
I am very pleased with Kory and Andie. They are extremely professional, courteous, conscientious and take the time required to resolve any issues I have. I Highly recommend.
Natasha Welch
21:19 31 Dec 21
My husband's hearing aids where no working properly do to the that they are 10yrs old and needed to be cleaned. Unfortunately the hearing has since stopped but they help us with reasources to try and get him know ones. This is the most help anyone has given us in years and things they did to help was so appreciated. Hopefully we will be able to work something out for new hearing aids for him but thanks you so much. I would recommend.
Bill Brandes
14:40 01 Oct 21
I've been coming to see Kory at Hearing Aid Express for years. From the very start he and his office have been extremely helpful and given me that "extra mile" of great service. I would recommend Kory and his office in Austin Texas to anyone with hearing loss issues. Friendly, courteous and professional.Thanks Kory for everything.Bill Brandes
Richard Karnes
04:52 27 Jul 21
Buyer beware. Long story, I visited the Mesa location earlier this year for a cleaning and battery change. Receptionist Emily O who was there alone did the work, way over charged me after the work was done, paid and left. Very dissatisfied. Some weeks later I discovered several hundred dollars of food and delivery charges on the card that I used at the store. I disputed the charges and the credit card removed and investigated. Food deliveries were to the Hearing Aid Express address and another apartment building address. My name and card number had been stolen and used. The credit card company does not pursue legal action on what they consider small fraud where nothing can be recovered. All of this was reported to Hearing Aid Express store manager Kory who said receptionist Emily O had been fired for inappropriate actions in the office. More was said about her behavior. He offered to help with our the hearing aid problems but all subsequent attempts to contact him have gone unreturned, a receptionist suggested I email him but he never answered. He did say he was going to contact corporate about what to do. Kory seemed genuine and remorseful for what happened, added he hired Emily O and was fooled by her. Draw your own conclusions, it may be one bad employee and the company is trying to distance themselves from her actions for fear of legal action.I don’t review normally but all of the actions of Hearing Aid Express have been evidence of a poorly managed company and potential customers should be aware.
Dallas Bathtub Refinishing
22:52 12 Oct 23
Extremely nice staff. He replaced mom's tubes and cleaned them up. Would not take payment. Mom has bought 2 pairs from them over the past 15 maybe 20 years and will definitely purchase her new one from them when it's time.
Patsy McDowell
17:42 11 Aug 23
My hearing tube was broken and it’s had my equilibrium off making me fall. I couldn’t rest or hear my grandson sing. They were so amazing with me. My anxiety was through the roof! Thank you guys so very much!
Jojo Nettles
20:22 28 Apr 23
I don't usually leave reviews, but I do have to say that I was very much impressed with the friendly and very helpful Asst. Jennifer. She made my experience there easy and satisfying. Will definitely be telling everyone.
Lisa Mendez
19:39 28 Apr 23
Thank you Jennifer for always answering questions and being there for my brother in law as he needs help with his Hearing Aid. Brad has been such a big help as well. I definitely recommend this place to anyone looking to buy new Hearing Aid or getting them serviced
Vincent Lara
03:47 07 Nov 22
Good hearing aid place they have the size batteries I need for my hearing aids
Wayne Blackshear
19:11 21 Aug 21
Wonderful experience and thank you so much for helping me especially to Jennifer.
Jana Thompson
22:41 19 Oct 16
Hearing Aid Express took excellent care of my mother's hearing aids for over 4 years. Dr. Porter was always very kind, caring, and patient with my mother, who had the beginning stages of dementia. Sometimes it was very challenging, but Dr. Porter handled it better than I did! I can only give the highest recommendation for this office.
Marvin Elke
14:15 13 Oct 16
Very comprehensive hearing test. The hearing aid devices work very well. I went back a couple of times. Once to have volume increased, which I was told is normal for first time wear, and once to have them tuned to hear higher notes better. These can be customized to increase sensitivity to various sounds that you may not be able to understand without devices.
Michael Beckman
19:49 11 Oct 16
Unfortunately, I have been wearing hearing aids for 27 years. Fortunately, my first experience was with Hearing Aid Express and to this day, I remain a loyal, committed customer. Hearing Aid Express personnel educated me, helped me through the early stages of self consciousness and have never failed to stand behind their product. I have done business with several Hearing Aid Express locations with the same result. Over the years I have spoken with many hearing aid wearers who "fight" their hearing aids daily because their supplier was more interested in the sale than their customers understanding how to wear hearing aids successfully. Dr. Erika Porter, at the Mesquite location, keeps me up to date with the latest technology, is always available for questions or concerns and has helped me achieve my highest quality level of hearing in the past 27 years. As you can tell, I love these guys!!
Jane Hughey
18:59 11 Oct 16
I want to tell the whole word how FANTASTIC Dr. Porter and the Hearing Aid Express office in Mesquite is. I have been driving from The Colony to have Dr. Porter work with me on my hearing aids for many years! It is at least a 45 minute drive and quite often an hour or more because of traffic. It is WELL WORTH the time investment to see Dr. Porter. She has solved all of my problems over the years. She's patient with my vagueness and truly understands hearing problems and how to make them better. I encourage anyone who has a hearing loss to see Dr. Porter and Hearing Aid Express in Mesquite.
Bill Robinson
18:29 05 Jun 21
Is is fine. Only problem was created by Bill's medical hospital visits issues. Will make appointment as soon as we can.
Jung Chang
18:55 29 Mar 21
They are professional, considerate, and polite. Product &service are great!
Sierra O'Hara
18:46 16 Mar 21
They are very nice people. My husband has used this place to lease his hearing aids for years.
Shawntel Sowell
18:08 06 Dec 24
Places very awesome and they love their customers and they take very good care of their customers
may olson
18:34 02 Aug 23
I don’t usually review establishments unless they truly stand out to me personally either in an extremely positive or horribly negative way.That’s just the truth !I wanted to share about a very positive experience I personally had with a gentleman named Chase May and a local branch office of a company called Hearing Aid Express .The office is located at4710 Bellaire Blvd Suite 120Bellaire ,Tx 77401I have a 89 year old mom that lives in Houston She is a retired physician .I currently live in Dallas with my husband and 3 kids, but grew up in Houston , attended Bellaire High School .My mom is needing a lot of help as she has aged quite significantly since Covid .I mention that personal fact to share with readers that I have spent quite a bit of my time over the past 3 years taking my mom and her 85 year old sister to and from various Dr and hospital visits for all kinds of health issues .I usually am satisfied and pleasantly happy with the level and care of service both elderly patients ( my mom and aunt ) have received once we get to a healthcare establishment /office .The healthcare system is a mess for our elderly citizens no matter their socio-income level .*** I needed an appt for my mom to look at ‘better ‘ hearing aids as she has a very difficult time hearing /understanding everyone .She had mentioned the place she got her hearing aids. I did some research on my own as I wasn’t sure her place was reputable or maybe her needs had outgrown this place’s ability .But she insisted we try and get an appointment there first before I pursue a couple of the other options I had researched and contacted .This is where HEARING AID EXPRESS and the staff at the 4710 Bellaire location comes in .I called and immediately was impressed by the young lady who I spoke to on the phone .My mom also has a speech impediment and the lady that answered the phone at Hearing Aid Express-Bellaire RECOGNIZED my mom’s voice in the background as I was explaining the reason for my call !She then went one step further and fit my mom in for the last appointment of the day the week that I was still in town.It just kept getting more impressive with Hearing Aid Express Bellaire !The young man my mom and I saw was an absolutely amazing .His name is Mr. Chase May , his card says is he is Board Certified Hearing Instrument Specialist.Immediately, I saw that he knew his long time customer ( my mom) and knew her history, what level her hearing aids were and what her needs were based on testing he had done 7 months ago .He quickly went to work . Cleaning her aids , replacing the antenna and batteries and whatever else an expert does with these incredible medical devices to help their patients live better lives.Mr Chase May called us into his office.He went on to explain to my mom with extreme kindness, professionalism and patience the state of her devices and what he had done .Then he went WAY beyond any of my expectations and taught my almost 90 year old mom how to use a function on her phone to help with noise control issues she was dealing with her current hearing devices.He tested her again.Helped share the technology advances , lifetimes and pros and cons to maybe altering the hearing aids my mom has .No hard sell at all ! Just great information for me and my brother to consider with my mom’s care .He went on to show /teach my mom how she can maintain some care until her next appt with themOn top of all that , Mr Chase May suggested making an appt for my mom before her upcoming 90th birthday lunch, so she can enjoy her family as much as possible on that special occasion . ( be able to hear a bit clearer ) .****I don’t think I can adequately describe how genuinely impressed we were by the level of service, professionalism and kindness shown by Mr Chase May and his staff at Hearing Aid Express in Bellaire, TX ! ****If you or a loved one needs help in this arena with hearing -Make an appointment withHearing Aid Express
Tan Nguyen
21:00 26 Dec 19
I bought a pair of Resound Hearing Aids from this location several years ago which cost me a fortune as they cost more than ten times a regular pair with the understanding that they will be repaired and adjusted as long as I have them. This hold true with the past crew (Norma is one of them) until the current new person was coming (just found out his name today Chase.) When I came last year for a tune up, he told me that my pair was too old and he was servicing then like doing a favor only. He tried to hard sell me new powerful thing and talked down on mine as not worth a thing but to me with regular maintenance they were invaluable.I set up an appointment before Christmas for a reprogram or adjustment and today when I show up, the front desk told me that these are too old, the software no longer available and if I need to check up just drop them in the box, bring to him for check.I don’t know whether this person coming to this location with his mission to sell or it was his company’s mission. But it was conducted bluntly, rudely with past customers an I concur with Wayne Herbert comments about this location with this person.
GOLDSPACEVIDEO
14:09 20 Sep 19
Very nice people and strong professionals. High customer service. I will recommend.
Bryan Duhon
22:03 01 Aug 19
I bought Resound hearing aids from Hearing Aid Express several years ago to help mask Tinnitus. The warranty has long since expired, but I have brought them in a couple of times and they've repaired them free of charge. Today I went in again, and within minutes Chase May figured out it was a bad receiver, and replaced it and I was on my way in no time. Great Service like this is what keeps customers coming back....Thanks for your help Chase.
Wayne Herbert
18:31 11 May 19
Never again. I purchased a set of Resound hearing aids from the Bellaire office about 5 years ago. The dispensers, Brad and Norma, were friendly and always worked to solve all my problems.Now, there is a new guy in there, "Chase", and Brad and Norma are gone. I came in for a repair. Chase performed no tests, instead started on the hard sell to lease me new hearing aids at $175 per month. I told him I didn't want to lease. He told me I could buy the hearing aids for $5600.All I wanted was a repair. $500 says Chase. And only a six month warranty. And I really won't like my old hearing aids. All this guy tried to do was upsell me. I walked out. I will never deal with these people again. He wasn't there to help me, he was there to peddle hearing aids. Thanks but no thanks.
Robert Mueller
12:56 11 Apr 19
I've been going here ever since I knew I needed hearing aids. Got my sister and mother to go as well. They are truly incredible people to deal with, especially Gloria, the receptionist!
Robert Henderson
19:30 25 Oct 18
I recently purchased a pair of Resound hearing aids from Brad Vestal at Hearing Aid Express (Bellaire). These are so superior to my first set (another brand) and the help and support I've received from Brad and his team far exceeds what I experienced at the other vendor.Highly Recommended!!
Elizabeth Sasser
21:14 22 Dec 16
The entire process with Hearing Aid Express has been very pleasant. From scheduling the first appointment, ordering the Hearing Aid and the appointment to fit the hearing aid. The entire staff is extremely helpful and knowledgeable. They will also work with your insurance company. I highly recommend hearing Aid Express to anyone that is needing to get a hearing Aid.
Larry Dierker
18:17 18 Dec 16
I got my first hearing aids from Hearing Aid Express 21 years ago when I started having trouble hearing instructions from the TV truck during Astros telecasts. I just got my third set of aids with improved technology and am well pleased with them. Music sounds so much better. I can follow the dialogue at a movie or play much better. I didn't realize how much I was missing. Brad Vestal did a great job fitting me and all the people at the Bellaire office in Houston have been most helpful. Sometimes I stop by just to say hello.
Alexa Berges
23:37 04 Sep 24
My husband went with my grandma the first time they went and they loved Jen and her service. They lended my grandma a demo for about 2 weeks and booked a follow up appointment. I went with them to the follow up appointment and we were all sorely disappointed. As soon as we walked in they noticed the change of scenery with an assortment of snacks specially laid out for us. We thought we were making an appointment with Jen and we got there and she introduced us to Chase, a sales rep from the manufacturer. It felt like a set up for them to try and trick my grandma into a $4.5k sale. And that’s exactly what they tried to do. The first time we asked to speak about it as a family and to my dad, she asked us to call our dad and speak to him now. We then asked to speak about the cost as a family again and he continued to sit down and ask her to fill out the application(credit check, hard or soft within 10 minutes of us being there) right then and there. It was sorely disappointing to be pushed by a “doctor” and her sales rep, they would not let up. My grandma said that she felt pushed, especially since that’s nowhere close to how her first appointment went. I’m glad we were there with grandma so she didn’t fall into their preplanned trap. Felt like they were trying to trap an elderly woman into a large expenditure (even after she said she couldn’t afford it they continued). We got up and left as we felt very pressured by their plan.
Nicole C
16:01 13 Nov 23
GREAT customer service and a super kind doctor. She will help you with whatever you need. She builds a relationship with her clients and is always available!
Eric Wright
00:51 02 Nov 23
They are still charging prices for hearing aids that they did before the law passed to allow them to become OTC. Costco and Sam's Club have the same or better options at a much more budget friendly price. I will not go back after trialing their battery operated hearing aids when I can get rechargeable ones from Costco for literally half the price, and my insurance will reimburse that price.
Fred Mead
20:41 23 Mar 21
Was just there this afternoon 3/23/ 21! Been having trouble with my right aid, no hearing help. Tried the same aid in other ear and I could hear it, that told me problem was not the Resound AIDS I have used for 11 years. To me, this time was built up in ear canal and might have been helped along with the ear “cup” on the end of the plastic line inserting in my ear. The aids came originally with “cups” that had small holes in the outer ring of the cup shape which to me, allowed air to flow and equalize with the outside air and not block my ear canal. Well it took some talking, showing and trying to describe my version with what the young attendants were familiar with but in the end, their digging thru old repair items they came up with proper replacements for the ear piece of my 11 yr old Aids, working fine now. Thanks HA Express!
Elsie Moore
02:33 11 Nov 16
I was very impressed with Jennifer when I went in to see if my hearing aides needed adjusted, she said I need to have a mold made of my ear canal in order to get a custom fit. She really seemed to know exactly what my problems were, and she explained how my aides have a lot of accessories that are compatible to help make them better, very excited to hopefully be getting some use out of them after having them a year. Will update later after I have seen her a few more times.
Margatet Sanchez
02:06 09 Nov 16
Jen Badillo took the time to review my hearing tests with me. She walked me through the diagnosis and pointed out some potential effects of the hearing loss. She showed me a couple of hearing aides and described the pros and cons between in the air versus around the ear. The entire time she was very patient and caring with my questions. I greatly appreciated the time and care she gave me.
Chemical Blaze
01:52 09 Nov 16
We were researching hearing aids for my wife and Jen was a godsend! She was very patient, answered all our questions and did not let "the sale" get in her way of educating us and providing reasonable options. She is a rare find in this day of disposable customer service. Jen is an asset to Hearing Aid Express!!! Good Job Jen!!!
Christina
22:42 08 Nov 16
When visiting Jennifer Badillo she was extremely helpful and answered all questions I had to the fullest extent. I felt very educated about the products before leaving the store. She was very professional and caring from the moment I walked in the store. I would recommend Jennifer Badillo at Hearing Aid Express to anyone and everyone I know!
Joel Jackson
23:41 07 Nov 16
Jennifer was so helpful with my grandmother's hearing aids. She was very patient, efficient, and caring for her. The rest of the staff was friendly also, but I would highly recommend Jennifer at this location!
Elizabeth M
14:41 05 Nov 16
My mom had a tough time accepting the fact that she needed hearing aids and was concerned with others seeing her wearing them. Jen not only was able to show her how much the aids would help but also helped her to find a pair that was barely visible. Jen was so warm and caring that now my mom talks about how much better she can hear and refers her friends to Jen. Thank you, Jen!
Mary Hamill
00:58 05 Nov 16
I have been wearing hearing aids for 25 years. Jennifer at the Conroe Tx office is the best audiologist I have ever worked with. She is a professional and is so patient and kind. All my encounters with her and her staff are positive. I would recommend her to anyone with this need. You will be very happy with the aids and the service.
Richard Inglis
02:32 02 Nov 20
I got a pair of hearing aids there they did what they were supposed to do amplify sound amplify sounds I did not want to hear. My wife is in the process ordering a set of hearing aids herself we'll see. I gave them five stars because they try real hard to make things work like they're supposed to and they are very friendly and very courteous.
William Bruce
14:50 08 Oct 16
I have been a customer at Hearing Aid Express for 2 years. Service has been excellent. Initial purchase price of hearing aids was much less expensive than other providers. Followup service has been free of charge. Jason McNeely has been exceptionally helpful in making minor adjustments to ensure an optimum hearing experience. I have been very pleased with the service received and would gladly recommend them.
Steve Crawford
18:35 06 Oct 16
We have been extremely satisfied with the service attitude and professionalism of Jason and the staff at Hearing Aid Express. Jason is always willing to assist with whatever we need. He is one in a million.
Mary Turner
23:43 25 May 16
Want to thank Jason at Hearing Aid Express! What a pleasant young man and super customer service!
Anette Smith
08:23 05 Jul 24
Front desk lady was great. I found the hearing care professional nice enough, but It definitely felt like she didn't want to be there. In the end it got a bit desperate and manipulative, which is the most off putting thing there is. You can 100% do better.
Ruth R
03:01 24 Feb 24
The molds made it different. One left me hurt, I had to tie him up. When they gave me the new molds, the hygiene was lacking. I did not like that the mold was left on the counter, that there was dirt or infections while the doctor was preparing the molds for my devices. It's the first time in my life. I won't go back there. When I got home I had to disinfect the molds. They didn't let me upload a photo of my different molds.
Cr Lagroue
14:31 08 Sep 23
Excellent service and staff. The hearing aids are great. It's great to hear normal again. I recommend this place..
Hilton Williams
21:31 22 Aug 23
Excellent attention to client and needs. Appointments are scheduled for fast and quick adequate service. Knowledgeable of clients questions.
Pam Murphey
16:06 13 Apr 23
I have been a customer at the Pasadena store for over 20 years. While the hearing aids were the things that first brought me to this store, it is the customer service that keeps me coming back. Whenever I have a problem with one of my hearing aids, every attempt is made to get it serviced as soon as possible. I truly appreciate the personnel for their knowledge and their understanding that hearing aids are a lifeline to the world.
MOFH
13:07 20 Jun 21
My Dad has used this location for 3 years. He has been happy with their service. He has always been treated with courtesy & respect. On his 1st visit, the receptionist told him how to apply for a phone for hearing impaired. In November of 2020, Dad's hearing aid was lost during a hospital stay due to Covid. We called the shop & they quickly ordered him a new one with his insurance policy.
Nicole Good
22:07 30 Jul 22
Lauren, Rina, and Jamie are the reasons i love heading aid express sugarland.
Julie Salas
02:54 09 Feb 20
Awesome customer service!!top notch, I can hear again. Love them!!very professional!!
calvin yep
16:01 24 Sep 18
Professional service and getting it done right! Cindy and Laurel ALWAYS took the extra time to take care of our needs. Love the service and their want to do it right.
Jack Myers
02:44 13 Feb 17
Absolutely great. A customer for 10 years and will not change. The Sugar Land location is the main reason I stay with Hearing Aid Express. KUDOS to Laura & Cindy
Kevin Ford
19:06 06 Oct 16
Just a quick note on my ReSound Linx2 9's hearing aids recently purchased from Hearing Aid Express in Sugar Land, TX. With the exception of having to reconnect the Bluetooth initially with my IPhone (no big deal) they have performed really great after two months.I was able to put them through the paces of three hard hours of hot, sweating, gym workouts and I was totally impressed how much improved my hearing was in that noisy environment. Most of all they are not nearly as intrusive as the various hearing aids I’ve had over the years, in that I don’t really notice I have them on. That’s a really big deal for all of us folks wearing hearing aids.Cindy and the staff at the Hearing Aid Express Sugar Land location really went the extra mile to make sure my new aids were setup and dialed-in to give me the best performance. Being a very active person in the gym and doing 100+ mile cycling events, it was important to have the best settings for a wide range of environments and I really appreciate the extra attention they took in taking care of my hearing. Five+ Stars!
Bazil Battledragon
00:27 02 Jul 23
If I could give 10 stars I would. The personel here are absolutely phoeniminal. Very understanding and caring.I don't recall the name of the audiologist. But she is awesome. I've been here a few times for urgent hearing aid repairs. Even though they have other patients who have appointments,they calmly and politely do anything possible to help me.i cane here on my way home from Galveston with a dead hearing aid I desperately needed help with..These wonderful ladies were very understanding and caring. My problem was resolved rather quickly too. I cannot express my appreciation for these beautiful ladies with huge hearts..If you're in need of a hearing aid or are having challenges with your hearing, Schedule an appointment with this facility and at least let the audiologist test your hearing. She will take the time to explain your results and options,in an easy and courteous manner. It's actually a wonderful comforting experience. Unlike other hearing aid stores. You have nothing to loose by at least talking to this provider. It can even be fun.
Matt Churches
20:14 27 Jun 22
Best experience I have ever had! Jeanne has really put in the time to make sure I am having the best hearing experience I could possibly have!
Nina Webster
23:05 27 Jan 22
Went to get my daughter's hearing test done. Jeanne was not only professional she was also very understanding towards our situation. Great work. Definitely recommended
Gloria Bryant
06:06 05 Aug 21
Jeanne, thank you for being so personable and caring. Thank you for selling me the best and most appropriate hearing aids for my needs. Thank you for not selling me something I didn't need. You are amazing at what you do and I am so blessed to have crossed paths with you! I didn't realize what I wasn't hearing until you helped me hear the rain again!. "We" absolutely and highly recommend you to everyone, everywhere. See you soon!
Kathy Fitch
20:21 10 Jul 21
Jeanie is wonderful and very knowledgeable! We are always in and out quickly and she is awesome with my 93 year old Dad.
Nolan Conley (My Sensual Gift)
03:20 27 May 21
I went to Hearing Aid Express today and was pleased and delighted with the service I received. The audio doctor was very knowledgeable about my hearing problems and let me know the correct course of action to correct it.Highly recommended! You won't go wrong here!
KC
14:47 21 Mar 21
This is absolutely the best place ever. My sweetest friend, Jeanne, goes out of her way to help me with anything I need. She has completely changed how I "hear" life! Thank you Jeanne from the bottom of my heart. I love you. Always! KC
Mark Howard
13:26 25 Jul 17
I've been a patient for over twenty years at Hearing Aids Express. Jeanne has ALWAYS given me the absolute best care & service. She provides the greatest after sale service. I've recommended her to many of my friends & they are now her patients.
Luis Gonzalez
20:24 31 Mar 17
Very happy with my experience here! Jeanne was a pleasure to work with and very patient and helpful. The staff was very friendly. I needed to have my hearing aids reprogrammed and could not seem to find a place to do so. Luckily I came across Hearing Aid Express and I am sure happy I did, not only was the service exceptional but the cost was by far the best I found as well. I Highly recommend going here!
Les Jackson
18:39 01 Nov 16
Jeanne Badillo and the staff in the Hearing Aid Express 1960 location are always very professional and helpful. Jeanne has been very patient in helping me work through some challenges with adjustments to my hearing devices. They are a great group to work with and I would highly recommend them to anyone who is looking for improved hearing solutions.Les Jackson
Roxie Pierce
12:44 14 Oct 16
I've been using Hearing Aid Express for a number of years. I love Jeanne and am greatly satisfied with the great caring service that she provides. She is always smiling and very professional! I love that she tells me about great things that are coming out. Jeanne is a very valuable asset to hearing aid express and I hope to see her for many more years!
