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Reviews

Hearing Aid Express Dallas
4.8
Based on 30 reviews
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Hearing Aid Express Georgetown
4.4
Based on 11 reviews
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Hearing Aid Express Austin
4.7
Based on 23 reviews
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Hearing Aid Express Mesquite
4.6
Based on 10 reviews
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Hearing Aid Express Plano
4.4
Based on 8 reviews
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Hearing Aid Express Bellaire
4.4
Based on 20 reviews
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Hearing Aid Express Conroe
5.0
Based on 46 reviews
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Hearing Aid Express Kingwood
5.0
Based on 8 reviews
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Hearing Aid Express Pasadena
4.2
Based on 5 reviews
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Hearing Aid Express Sugar Land
4.7
Based on 11 reviews
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Hearing Aid Express Spring
4.9
Based on 53 reviews
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Michael Lyle
Michael Lyle
16:14 29 Dec 22
I had my hearing aids adjusted by the VA earlier this year but within a few days one of them stopped working completely. I drove by the Hearing Aid Express location in Spring to see if I could get it fixed by them to avoid having to go all the way back to the VA.Jeanne took it in the back to do a quick test. She returned 5 minutes later and handed me back a working hearing aid! Instead of invoicing me for the repair, she thanked me for my service and wished me a great day!Thank you, Jeanne Badillo!
Maria Balderas
Maria Balderas
18:26 01 Apr 21
Always very kind people and patient
Becky Baxter
Becky Baxter
19:48 23 Feb 21
Was in and out quick. Got my devices cleaned and adjusted. The audiologist was very knowledgeable and helpful
HJ Dental
HJ Dental
14:19 27 Aug 18
I have been going to Hearing Aid Express on Marsh Lane in Dallas for at least 25 years. I love the staff and especially Vicki Ford West. They are like and treat me like a family member. Vicki is very professional and educates me on the latest technology in the hearing aid world. This is very important to me since my career deals with the public on a daily basis. I have had to wear hearing aids since I was 30 years old. I am now approaching 70 years and have had the best years of my life hearing through Hearing Aid Express!!! Terry Neeley
Jim Thompson
Jim Thompson
22:42 26 Apr 18
I've been a hearing air wearer for over 30 years. I've also been a loyal (well almost loyal) Hearing Aid Express customer for most of those 30 years. I've tried a couple of other places over the years thinking I could 'beat the price' or get a 'better deal' but I always go back to HAE. They have treated me great. I can't express how happy I am with them. I now go to the Marsh Lane store in Dallas and I work with Vicki. She's the best ever to work with. I'll never go to another specialist again. Treats me great, provides excellent service, and is always upbeat and understanding. If you're looking for a real Hearing Aid Professional, call Vicki at Hearing Aid Express on Marsh Lane in Dallas. No kidding - she's the best.
Whitey Thomas
Whitey Thomas
18:37 17 Apr 17
This is a very professional operation. Service is excellent, product knowledge superior, problem solving above the norm, friendly and helpful staff who communicate well with each other. Receptionist has great telephone voice...I'm sure it helps bring people in. Have had great success with the hearing aids purchased and serviced...have recommended to others. And they're bilingual!!
Mark Chambers
Mark Chambers
10:23 30 Oct 16
I have been seeing these folks for more than 10 years and they treat me like family. Very skillful in correcting hearing problems. Also very patient in tweaking to get the sounds just right.I have been to other places and recommend Hearing Aid Express in Dallas, hand's down. Great people.
Lynda Shiflet
Lynda Shiflet
15:13 12 Oct 16
I have been a customer of HAE for many years. I have always been treated as the employee's friend every time I visit them. All of the staff are wonderful. Both of my parents used HAE & they always received the same warm service as I have. I have had no problems with my hearing aids ( just bought my 3rd. set of hearing aids ). I recommend them to anyone who is having hearing difficulties. It's amazing to hear & understand conversations.
Pamela Vodvarka
Pamela Vodvarka
01:49 09 Oct 16
Hearing Aid Express has been great. I have gone there for years and have been satisfied on each visit. The staff is very pleasant, helpful and courteous. They are always willing to clean my hearing aids, change the ear piece and even check my ears for wax.
Stan Payne
Stan Payne
18:36 12 Dec 22
I have been doing business with Hearing Aid Express in Georgetown for a number of years. They are always very friendly, professional, and thorough. They listen to what I need and offer recommendations and options to best fit my situation.I highly recommend this business.
W
W
22:21 29 Apr 21
Very friendly and professional. I would recommend them for your hearing problems
Craig Cowgill
Craig Cowgill
14:37 14 Oct 20
Very happy with the good job of replacing my hearing aids, I was in good hands.I would not go anywhere else.
Cynthia Miles
Cynthia Miles
19:04 19 Feb 20
The 2 ladies Mary Ann and Samantha that run this place are Awesome! They're very friendly and go out of their way to assist you in whatever needs you may have.The office is clean and colorful. Nice environment.Very professional establishment. I like it!
Jim Roundtree
Jim Roundtree
12:29 02 Aug 19
1st time for hearing aids. My hearing evaluation was very thorough and it was determined that my hearing loss was significant enough to warrant hearing aids. I have since purchased hearing aids and have had them about 6 weeks. It does take a while to get use to wearing them. I have been back for one adjustment and I am happy with the result.
Don Hurley
Don Hurley
12:02 19 Oct 16
Knowledgeable friendly staff. My hearing aid needs have always been taken care of quickly and with complete satisfaction. I highly recommend them
bill .1942
bill .1942
18:54 07 Oct 16
Amazing organization and staff, Mysti and Maryann. The level of knowledge and concern is heartwarming. I have a bad habit of just walking in without calling first. I am always welcomed as a valued guest. Every question is carefully answered and explained. My hearing aids are re-programmed when needed and are kept adjusted to fit my hearing needs. I am very pleased with Hearing Aid Express and with the Georgetown location. I highly recommend them to anyone who wants to hear better.
Carl Nall
Carl Nall
03:01 23 Jul 22
Always great customer service here! Excellent service after the sale. Highly recommended.
Marsha Brown
Marsha Brown
21:27 11 Jul 22
I have been a client for four years and have been more than satisfied. Kory and Andie even made a home visit when I had no way to get to the office after back surgery.They fixed my heating aids and even brought them back the same day! They are better than the audiologists that I previously saw at a doctor’s office!
Jennifer LaTorre
Jennifer LaTorre
23:19 06 Apr 22
Traveling from out of town and the owner repaired one of my hearing aids and cleaned the other very graciously and at no cost. Excellent service and very friendly. Highly recommend!
Fred Wells
Fred Wells
01:28 16 Jan 22
I have worn hearing aids for years and I have been through many providers. Hearing Aid Express is top notch when it comes to friendly, professional service. Andi at the front desk is easy to talk to and very helpful ... coffee or water have been offered to me every visit. Kory took time to understand my situation and get me into the appropriate hearing aids (Resound) and I am very satisfied. I have had one follow up visit and it was a pleasant experience. As a long time hearing aid wearer I recommend Hearing Aid Express.
William Mehus
William Mehus
13:37 07 Jan 22
I am very pleased with Kory and Andie. They are extremely professional, courteous, conscientious and take the time required to resolve any issues I have. I Highly recommend.
Natasha Welch
Natasha Welch
21:19 31 Dec 21
My husband's hearing aids where no working properly do to the that they are 10yrs old and needed to be cleaned. Unfortunately the hearing has since stopped but they help us with reasources to try and get him know ones. This is the most help anyone has given us in years and things they did to help was so appreciated. Hopefully we will be able to work something out for new hearing aids for him but thanks you so much. I would recommend.
Bill Brandes
Bill Brandes
14:40 01 Oct 21
I've been coming to see Kory at Hearing Aid Express for years. From the very start he and his office have been extremely helpful and given me that "extra mile" of great service. I would recommend Kory and his office in Austin Texas to anyone with hearing loss issues. Friendly, courteous and professional.Thanks Kory for everything.Bill Brandes
Richard Karnes
Richard Karnes
04:52 27 Jul 21
Buyer beware. Long story, I visited the Mesa location earlier this year for a cleaning and battery change. Receptionist Emily O who was there alone did the work, way over charged me after the work was done, paid and left. Very dissatisfied. Some weeks later I discovered several hundred dollars of food and delivery charges on the card that I used at the store. I disputed the charges and the credit card removed and investigated. Food deliveries were to the Hearing Aid Express address and another apartment building address. My name and card number had been stolen and used. The credit card company does not pursue legal action on what they consider small fraud where nothing can be recovered. All of this was reported to Hearing Aid Express store manager Kory who said receptionist Emily O had been fired for inappropriate actions in the office. More was said about her behavior. He offered to help with our the hearing aid problems but all subsequent attempts to contact him have gone unreturned, a receptionist suggested I email him but he never answered. He did say he was going to contact corporate about what to do. Kory seemed genuine and remorseful for what happened, added he hired Emily O and was fooled by her. Draw your own conclusions, it may be one bad employee and the company is trying to distance themselves from her actions for fear of legal action.I don’t review normally but all of the actions of Hearing Aid Express have been evidence of a poorly managed company and potential customers should be aware.
Vincent Lara
Vincent Lara
03:47 07 Nov 22
Good hearing aid place they have the size batteries I need for my hearing aids
Wayne Blackshear
Wayne Blackshear
19:11 21 Aug 21
Wonderful experience and thank you so much for helping me especially to Jennifer.
Jana Thompson
Jana Thompson
22:41 19 Oct 16
Hearing Aid Express took excellent care of my mother's hearing aids for over 4 years. Dr. Porter was always very kind, caring, and patient with my mother, who had the beginning stages of dementia. Sometimes it was very challenging, but Dr. Porter handled it better than I did! I can only give the highest recommendation for this office.
Marvin Elke
Marvin Elke
14:15 13 Oct 16
Very comprehensive hearing test. The hearing aid devices work very well. I went back a couple of times. Once to have volume increased, which I was told is normal for first time wear, and once to have them tuned to hear higher notes better. These can be customized to increase sensitivity to various sounds that you may not be able to understand without devices.
Michael Beckman
Michael Beckman
19:49 11 Oct 16
Unfortunately, I have been wearing hearing aids for 27 years. Fortunately, my first experience was with Hearing Aid Express and to this day, I remain a loyal, committed customer. Hearing Aid Express personnel educated me, helped me through the early stages of self consciousness and have never failed to stand behind their product. I have done business with several Hearing Aid Express locations with the same result. Over the years I have spoken with many hearing aid wearers who "fight" their hearing aids daily because their supplier was more interested in the sale than their customers understanding how to wear hearing aids successfully. Dr. Erika Porter, at the Mesquite location, keeps me up to date with the latest technology, is always available for questions or concerns and has helped me achieve my highest quality level of hearing in the past 27 years. As you can tell, I love these guys!!
Jane Hughey
Jane Hughey
18:59 11 Oct 16
I want to tell the whole word how FANTASTIC Dr. Porter and the Hearing Aid Express office in Mesquite is. I have been driving from The Colony to have Dr. Porter work with me on my hearing aids for many years! It is at least a 45 minute drive and quite often an hour or more because of traffic. It is WELL WORTH the time investment to see Dr. Porter. She has solved all of my problems over the years. She's patient with my vagueness and truly understands hearing problems and how to make them better. I encourage anyone who has a hearing loss to see Dr. Porter and Hearing Aid Express in Mesquite.
Bill Robinson
Bill Robinson
18:29 05 Jun 21
Is is fine. Only problem was created by Bill's medical hospital visits issues. Will make appointment as soon as we can.
Jung Chang
Jung Chang
18:55 29 Mar 21
They are professional, considerate, and polite. Product &service are great!
Sierra O'Hara
Sierra O'Hara
18:46 16 Mar 21
They are very nice people. My husband has used this place to lease his hearing aids for years.
Angel Alfaro
Angel Alfaro
15:55 03 Feb 20
Customer service and technicians are great
Ken. Van Lowe
Ken. Van Lowe
23:29 13 Aug 21
Good service as usual
Jimmy Wingard
Jimmy Wingard
14:57 24 Jun 21
Always takes good care of us.
LJ Lazaro
LJ Lazaro
23:16 30 Dec 20
Staff was very nice and helpful
Tan Nguyen
Tan Nguyen
21:00 26 Dec 19
I bought a pair of Resound Hearing Aids from this location several years ago which cost me a fortune as they cost more than ten times a regular pair with the understanding that they will be repaired and adjusted as long as I have them. This hold true with the past crew (Norma is one of them) until the current new person was coming (just found out his name today Chase.) When I came last year for a tune up, he told me that my pair was too old and he was servicing then like doing a favor only. He tried to hard sell me new powerful thing and talked down on mine as not worth a thing but to me with regular maintenance they were invaluable.I set up an appointment before Christmas for a reprogram or adjustment and today when I show up, the front desk told me that these are too old, the software no longer available and if I need to check up just drop them in the box, bring to him for check.I don’t know whether this person coming to this location with his mission to sell or it was his company’s mission. But it was conducted bluntly, rudely with past customers an I concur with Wayne Herbert comments about this location with this person.
GOLDSPACEVIDEO
GOLDSPACEVIDEO
14:09 20 Sep 19
Very nice people and strong professionals. High customer service. I will recommend.
Bryan Duhon
Bryan Duhon
22:03 01 Aug 19
I bought Resound hearing aids from Hearing Aid Express several years ago to help mask Tinnitus. The warranty has long since expired, but I have brought them in a couple of times and they've repaired them free of charge. Today I went in again, and within minutes Chase May figured out it was a bad receiver, and replaced it and I was on my way in no time. Great Service like this is what keeps customers coming back....Thanks for your help Chase.
Wayne Herbert
Wayne Herbert
18:31 11 May 19
Never again. I purchased a set of Resound hearing aids from the Bellaire office about 5 years ago. The dispensers, Brad and Norma, were friendly and always worked to solve all my problems.Now, there is a new guy in there, "Chase", and Brad and Norma are gone. I came in for a repair. Chase performed no tests, instead started on the hard sell to lease me new hearing aids at $175 per month. I told him I didn't want to lease. He told me I could buy the hearing aids for $5600.All I wanted was a repair. $500 says Chase. And only a six month warranty. And I really won't like my old hearing aids. All this guy tried to do was upsell me. I walked out. I will never deal with these people again. He wasn't there to help me, he was there to peddle hearing aids. Thanks but no thanks.
Robert Mueller
Robert Mueller
12:56 11 Apr 19
I've been going here ever since I knew I needed hearing aids. Got my sister and mother to go as well. They are truly incredible people to deal with, especially Gloria, the receptionist!
Robert Henderson
Robert Henderson
19:30 25 Oct 18
I recently purchased a pair of Resound hearing aids from Brad Vestal at Hearing Aid Express (Bellaire). These are so superior to my first set (another brand) and the help and support I've received from Brad and his team far exceeds what I experienced at the other vendor.Highly Recommended!!
Elizabeth Sasser
Elizabeth Sasser
21:14 22 Dec 16
The entire process with Hearing Aid Express has been very pleasant. From scheduling the first appointment, ordering the Hearing Aid and the appointment to fit the hearing aid. The entire staff is extremely helpful and knowledgeable. They will also work with your insurance company. I highly recommend hearing Aid Express to anyone that is needing to get a hearing Aid.
Larry Dierker
Larry Dierker
18:17 18 Dec 16
I got my first hearing aids from Hearing Aid Express 21 years ago when I started having trouble hearing instructions from the TV truck during Astros telecasts. I just got my third set of aids with improved technology and am well pleased with them. Music sounds so much better. I can follow the dialogue at a movie or play much better. I didn't realize how much I was missing. Brad Vestal did a great job fitting me and all the people at the Bellaire office in Houston have been most helpful. Sometimes I stop by just to say hello.
Lori Byrnes
Lori Byrnes
18:11 07 Jan 22
Everyone at this location is extremely helpful and friendly.
Fred Mead
Fred Mead
20:41 23 Mar 21
Was just there this afternoon 3/23/ 21! Been having trouble with my right aid, no hearing help. Tried the same aid in other ear and I could hear it, that told me problem was not the Resound AIDS I have used for 11 years. To me, this time was built up in ear canal and might have been helped along with the ear “cup” on the end of the plastic line inserting in my ear. The aids came originally with “cups” that had small holes in the outer ring of the cup shape which to me, allowed air to flow and equalize with the outside air and not block my ear canal. Well it took some talking, showing and trying to describe my version with what the young attendants were familiar with but in the end, their digging thru old repair items they came up with proper replacements for the ear piece of my 11 yr old Aids, working fine now. Thanks HA Express!
Elsie Moore
Elsie Moore
02:33 11 Nov 16
I was very impressed with Jennifer when I went in to see if my hearing aides needed adjusted, she said I need to have a mold made of my ear canal in order to get a custom fit. She really seemed to know exactly what my problems were, and she explained how my aides have a lot of accessories that are compatible to help make them better, very excited to hopefully be getting some use out of them after having them a year. Will update later after I have seen her a few more times.
Margatet Sanchez
Margatet Sanchez
02:06 09 Nov 16
Jen Badillo took the time to review my hearing tests with me. She walked me through the diagnosis and pointed out some potential effects of the hearing loss. She showed me a couple of hearing aides and described the pros and cons between in the air versus around the ear. The entire time she was very patient and caring with my questions. I greatly appreciated the time and care she gave me.
Chemical Blaze
Chemical Blaze
01:52 09 Nov 16
We were researching hearing aids for my wife and Jen was a godsend! She was very patient, answered all our questions and did not let "the sale" get in her way of educating us and providing reasonable options. She is a rare find in this day of disposable customer service. Jen is an asset to Hearing Aid Express!!! Good Job Jen!!!
Christina
Christina
22:42 08 Nov 16
When visiting Jennifer Badillo she was extremely helpful and answered all questions I had to the fullest extent. I felt very educated about the products before leaving the store. She was very professional and caring from the moment I walked in the store. I would recommend Jennifer Badillo at Hearing Aid Express to anyone and everyone I know!
Joel Jackson
Joel Jackson
23:41 07 Nov 16
Jennifer was so helpful with my grandmother's hearing aids. She was very patient, efficient, and caring for her. The rest of the staff was friendly also, but I would highly recommend Jennifer at this location!
Elizabeth M
Elizabeth M
14:41 05 Nov 16
My mom had a tough time accepting the fact that she needed hearing aids and was concerned with others seeing her wearing them. Jen not only was able to show her how much the aids would help but also helped her to find a pair that was barely visible. Jen was so warm and caring that now my mom talks about how much better she can hear and refers her friends to Jen. Thank you, Jen!
Mary Hamill
Mary Hamill
00:58 05 Nov 16
I have been wearing hearing aids for 25 years. Jennifer at the Conroe Tx office is the best audiologist I have ever worked with. She is a professional and is so patient and kind. All my encounters with her and her staff are positive. I would recommend her to anyone with this need. You will be very happy with the aids and the service.
Maureen Schuster
Maureen Schuster
15:08 22 Jul 21
Great people. Explained everthing
Bridget D
Bridget D
19:24 04 Dec 20
Thanks Nice Place Very Clean And I Can 👂 Hear Thanks
Richard Inglis
Richard Inglis
02:32 02 Nov 20
I got a pair of hearing aids there they did what they were supposed to do amplify sound amplify sounds I did not want to hear. My wife is in the process ordering a set of hearing aids herself we'll see. I gave them five stars because they try real hard to make things work like they're supposed to and they are very friendly and very courteous.
William Bruce
William Bruce
14:50 08 Oct 16
I have been a customer at Hearing Aid Express for 2 years. Service has been excellent. Initial purchase price of hearing aids was much less expensive than other providers. Followup service has been free of charge. Jason McNeely has been exceptionally helpful in making minor adjustments to ensure an optimum hearing experience. I have been very pleased with the service received and would gladly recommend them.
Steve Crawford
Steve Crawford
18:35 06 Oct 16
We have been extremely satisfied with the service attitude and professionalism of Jason and the staff at Hearing Aid Express. Jason is always willing to assist with whatever we need. He is one in a million.
Mary Turner
Mary Turner
23:43 25 May 16
Want to thank Jason at Hearing Aid Express! What a pleasant young man and super customer service!
MOFH
MOFH
13:07 20 Jun 21
My Dad has used this location for 3 years. He has been happy with their service. He has always been treated with courtesy & respect. On his 1st visit, the receptionist told him how to apply for a phone for hearing impaired. In November of 2020, Dad's hearing aid was lost during a hospital stay due to Covid. We called the shop & they quickly ordered him a new one with his insurance policy.
Candelario Requenes
Candelario Requenes
14:11 27 Jul 19
Nice people TKS
star1701gazer
star1701gazer
20:16 11 Jun 19
Shellie Pennell
Shellie Pennell
06:29 28 Apr 18
Great ppl help u hear better. Nice atmosphere. Ty HAE!
Nicole Good
Nicole Good
22:07 30 Jul 22
Lauren, Rina, and Jamie are the reasons i love heading aid express sugarland.
Julie Salas
Julie Salas
02:54 09 Feb 20
Awesome customer service!!top notch, I can hear again. Love them!!very professional!!
calvin yep
calvin yep
16:01 24 Sep 18
Professional service and getting it done right! Cindy and Laurel ALWAYS took the extra time to take care of our needs. Love the service and their want to do it right.
Sam Campbell
Sam Campbell
05:59 25 Mar 18
Laurel and Cindy are very helpful and patient with elderly parent.
Jack Myers
Jack Myers
02:44 13 Feb 17
Absolutely great. A customer for 10 years and will not change. The Sugar Land location is the main reason I stay with Hearing Aid Express. KUDOS to Laura & Cindy
Kevin Ford
Kevin Ford
19:06 06 Oct 16
Just a quick note on my ReSound Linx2 9's hearing aids recently purchased from Hearing Aid Express in Sugar Land, TX. With the exception of having to reconnect the Bluetooth initially with my IPhone (no big deal) they have performed really great after two months.I was able to put them through the paces of three hard hours of hot, sweating, gym workouts and I was totally impressed how much improved my hearing was in that noisy environment. Most of all they are not nearly as intrusive as the various hearing aids I’ve had over the years, in that I don’t really notice I have them on. That’s a really big deal for all of us folks wearing hearing aids.Cindy and the staff at the Hearing Aid Express Sugar Land location really went the extra mile to make sure my new aids were setup and dialed-in to give me the best performance. Being a very active person in the gym and doing 100+ mile cycling events, it was important to have the best settings for a wide range of environments and I really appreciate the extra attention they took in taking care of my hearing. Five+ Stars!
Matt Churches
Matt Churches
20:14 27 Jun 22
Best experience I have ever had! Jeanne has really put in the time to make sure I am having the best hearing experience I could possibly have!
Nina Webster
Nina Webster
23:05 27 Jan 22
Went to get my daughter's hearing test done. Jeanne was not only professional she was also very understanding towards our situation. Great work. Definitely recommended
Gloria Bryant
Gloria Bryant
06:06 05 Aug 21
Jeanne, thank you for being so personable and caring. Thank you for selling me the best and most appropriate hearing aids for my needs. Thank you for not selling me something I didn't need. You are amazing at what you do and I am so blessed to have crossed paths with you! I didn't realize what I wasn't hearing until you helped me hear the rain again!. "We" absolutely and highly recommend you to everyone, everywhere. See you soon!
Kathy Fitch
Kathy Fitch
20:21 10 Jul 21
Jeanie is wonderful and very knowledgeable! We are always in and out quickly and she is awesome with my 93 year old Dad.
Nolan Conley (My Sensual Gift)
Nolan Conley (My Sensual Gift)
03:20 27 May 21
I went to Hearing Aid Express today and was pleased and delighted with the service I received. The audio doctor was very knowledgeable about my hearing problems and let me know the correct course of action to correct it.Highly recommended! You won't go wrong here!
KC
KC
14:47 21 Mar 21
This is absolutely the best place ever. My sweetest friend, Jeanne, goes out of her way to help me with anything I need. She has completely changed how I "hear" life! Thank you Jeanne from the bottom of my heart. I love you. Always! KC
Luis Gonzalez
Luis Gonzalez
20:24 31 Mar 17
Very happy with my experience here! Jeanne was a pleasure to work with and very patient and helpful. The staff was very friendly. I needed to have my hearing aids reprogrammed and could not seem to find a place to do so. Luckily I came across Hearing Aid Express and I am sure happy I did, not only was the service exceptional but the cost was by far the best I found as well. I Highly recommend going here!
Roxie Pierce
Roxie Pierce
12:44 14 Oct 16
I've been using Hearing Aid Express for a number of years. I love Jeanne and am greatly satisfied with the great caring service that she provides. She is always smiling and very professional! I love that she tells me about great things that are coming out. Jeanne is a very valuable asset to hearing aid express and I hope to see her for many more years!
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